For questions or information please contact customer service
Shipping, tracking and handling
Most of the products are specially made for the individual customer, thus we do not have a large stock of goods. If we have the furniture in stock, we will be sending it immediately. Customers shall bear the shipping costs which vary depending on the weight and volume of the products ordered and according to the zones and/or countries of delivery. Shipping costs are calculated at the time of completing an order (check-out) and are detailed and informed to the customer before payment.
Customers will be informed of the tracking number mentioned in each package and the relevant sites to trace the package path. Customers should provide a correct address for delivery. We will not be liable for any delay or impossibility of delivery due to insufficient or unknown address or due to the absence of a recipient in the delivery address.
Special care is taken to protect fragile objects. Boxes are amply sized and all items are well-protected.
Payment and prices
Customers can use the following payments modes:
A) Credit card through Stripe; B) Credit card through PayPal or Paypal account.
Payments by credit card can be made through VISA, Master, AMEX and Maestro cards.
At the end of the process, you can review the articles selected, eliminate articles, cancel the order or complete your purchase. To these means of payment, Stripe and Paypal are a reference in terms of security in online transactions.
Returns and cancellation
In accordance to Decree-Law No. 24/2014 of February 14th, customers have 14 calendar days from receipt of the products ordered to change their mind and to exercise the cancellation right. The customer needs only to make a clear statement that she/he wants to cancel the contract and a motive is not needed to be given. To exercise the cancellation right customer should return the products in perfect conditions. The return costs are of the sole responsibility of the customer. In the case returns against-refunding, CorkSpaces reserves the right to refuse the return or to invoice all costs related to this. CorkSpaces will refund all values received, including the outbound delivery cost (initial shipping costs from to the delivery address), within 14 calendar days of receiving goods back. If the consumer has chosen to have the goods delivered by more expensive means than the cheapest standard delivery option offered, CorkSpaces do not have to refund the full outbound delivery cost, but only the cost of the standard delivery option which the consumer could have chosen. Upon receipt, articles will be examined by CorkSpaces to check if all return conditions have been respected. CorkSpaces has the right to deduct value from the refund if the products show signs of unreasonable use leading to diminished value, namely if the product show signs that it has not just been checked but used or if its original specific packaging is missing or damaged.
If the customer considers that a product presents some defect or is not in conformity with the contract at the time of delivery, she/he should contact us immediately by email sending images or proofs of the problems found. CorkSpaces will verify the information given by the customer and, if necessary, will instruct customer to return the product at CorkSpaces’s expenses. In case of default, CorkSpaces will replace the defective product within a reasonable time. The replacement of the product returned in accordance with this clause will be subject to its availability. In the case of unavailability, CorkSpaces will reimburse the value paid by the customer, including shipping costs and other expenses the customer has incurred. Products purchased through this website cannot be exchanged.
CorkSpaces does not collect personal data that may identify the users of this website or that relates to their personal details without their consent. We may however collect and retain information users have voluntarily decided to give us, including, but not restricted to, individualized personal information, such as name, address, email address and telephone number. In accordance with the law, data subjects are entitled to free access without restrictions, in order to confirm, rectify, delete or block the data that they have provided, and may do so in writing to CorkSpaces, at any time and free of charge, pursuant to Law No. 67/98, of 26 October.
CorkSpaces does not share customer information (including e-mail addresses) with any third party outside of our organization unless it is necessary to fulfill a request from a customer, e.g. to ship an order. After collecting any individualized personal data that our customers voluntarily submitted to us, CorkSpaces may store and retain it until we receive instructions to the contrary, or until its removal is required by law. The storage of this data enables CorkSpaces to continue to provide our customers with uninterrupted personalized services. We may contact our customers via email in the future to inform about specials, campaigns, new products or services unless we are asked not to. Any user may freely choose to provide, or not to provide, any individualized personal information. Accordingly, should a user not wish to receive any communication from CorkSpaces, please contact us.
CorkSpaces ensures the privacy of visitors to its website. CorkSpaces does not sell, lease or make available to third parties any personal detail submitted by the users of our website.
Terms and Conditions
The present document sets out the Terms and Conditions to be observed in the use of this site, as well as in the process of buying products placed at the disposal of its users in accordance with Decree-Law No. 24/2014, of February 14th.
By accessing and using this site, the user declares that she/he has read, understood and accepted the Terms and Conditions described below, without the need for any further action or consent.
The Terms and Conditions may be altered at any time by decision of CorkSpaces and it is deemed that the alterations come into force from the moment on which they are published on the site. Subsequent access and use of the site by the user will be deemed to be an unequivocal sign that she/he has read, accepted and understood the altered Terms and Conditions.
Liability CorkSpaces does not guarantee or shall be deemed responsible for any inconvenience or damage inherent to the use of the internet network, the disruption of service, outside intrusion or the presence of computer viruses, or any other case of force majeure. Items sold are described and presented on the site with as much detail as possible. Despite the efforts of CorkSpaces to keep the contents updated and reliable, it may contain inaccuracies or typing errors, or be out of date, and it may be altered at any time without any obligation on the part of CorkSpaces to give prior notice of this. If, regardless of all precautions, errors occur on the site, CorkSpaces shall not be liable for these facts. The provisions of this clause will not affect customer’s statutory rights to withdraw from the contract.
Copyright and Industrial Property Rights Unless we expressly give previous permission, it is prohibited to copy, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the content, in whole or in part. Any user having an internet site and wishing to place, for personal or commercial use, on his/her site a simple direct link to any page of www. corkspaces.com, must request authorization to CorkSpaces.
Hyperlinks In order to facilitate the access to further information or data, CorkSpaces may include links to other sites on the Internet. When the links to these sites are used, the rules for that specific site should be checked and accepted prior to use. It is not possible for us to guarantee their accuracy; neither do we accept any responsibility for the content or further functionalities of these sites. CorkSpaces is not responsible for the content or the subject matter of any other website, including any site that has provided access to its portal or that has been accessed through its portal.
Viruses and other computer attacks CorkSpaces declines all liability for any damage or loss resulting from a harmful attack by refusal of service, malwares, virus or any other program technologically harmful or harmful material that may affect the user’s computer, hardware, email or data due to the use of the site or due to the download of content for which he is redirected.
Code of Conduct It is expressly forbidden to use the site for illegal purposes or any other purposes that might be considered unworthy of the image of CorkSpaces. Usurpation, counterfeiting, exploitation of the usurped or counterfeited content, unlawful identification and unfair competition are punishable by criminal law. The user is also prohibited from creating or introducing into this site any type of virus, worm, Trojan horse, script or any other code or program that may contain destructive or harmful properties, and from encouraging third parties to do so.
Law and Jurisdiction Any litigation ensuing from, or related to, such contracts shall be submitted to the jurisdiction of the Portuguese court. The provisions of this clause will not affect the legal rights you have as a consumer. These Terms and Conditions are governed and interpreted according to the Portuguese law. The Court of Lisbon, to the exclusion of any other, is competent to settle any disputes that may arise from the interpretation and application of this site Terms and Conditions as well as, in particular, to any conflict or dispute arising from a sale ordered using this site.